Slowness in message responses

ResolvedMarch 11, 2022 at 11:27 AMUTC
The incident has been resolved
UpdateMarch 11, 2022 at 6:27 AMUTC
We have deployed the fix. However, we will continue to monitor the service until there are no signs of regression. Thanks a ton for your patience.
UpdateMarch 11, 2022 at 6:16 AMUTC
A subset of our users is still experiencing the issue when accessing our service. Our engineers are working on resolving the issues.
UpdateMarch 11, 2022 at 5:36 AMUTC
We have identified the cause of incident, we have applied fixes, and the system should be up soon, we will keep you updated with the status every 30 minutes.
UpdateMarch 11, 2022 at 5:32 AMUTC
We have identified the cause of incident, we have applied fixes, and the system should be up soon, we will keep you updated with the status every 30 minutes.
UpdateMarch 11, 2022 at 5:05 AMUTC
We have deployed the fix. However, we will continue to monitor the service until there are no signs of regression. Thanks a ton for your patience.
UpdateMarch 10, 2022 at 3:31 PMUTC
We have deployed the fix. However, we will continue to monitor the service until there are no signs of regression. Thanks a ton for your patience.
UpdateMarch 10, 2022 at 3:31 PMUTC
Our Engineering Team is investigating this on priority, and we will keep you posted on the progress.
InvestigatingMarch 10, 2022 at 2:10 PMUTC
We are observing slowness in message responses, we are working on resolving this issue and will keep you updated with the status.

engati - Slowness in message responses – Incident details