Meta incident: Message delivery of carousel templates
Resolved·Degraded performance·3 hours 10 minutesMay 28, 20259:42 AM12:52 PMUTC
- Resolved · UTC
META has confirmed that the issue has been resolved, as updated on their status page: https://metastatus.com/whatsapp-business-api.
- Update · UTC
The Meta Engineering team has identified the root cause of the issue and is diligently working towards a solution. We will provide another update as soon as additional information is available from Meta.
- Investigating · UTC
We are aware of an issue that impacts the sending of carousel templates. The error message is: "Carousel template messages require interactive template to be enabled." We are monitoring the situation closely and awaiting Meta's response. Meta status page: https://metastatus.com/whatsapp-business-api