engati - RCS Channel Template Issue – Incident details

All systems operational

Show current status

RCS Channel Template Issue

ResolvedPartial outage480 hours 35 minutes

Affected

RCS Services

Operational from 5:13 AM to 8:13 AM, Partial outage from 8:13 AM to 5:48 AM

RCS Template

Operational from 5:13 AM to 8:13 AM, Partial outage from 8:13 AM to 5:48 AM

  • ResolvedUTC
    This incident has been resolved.
  • IdentifiedUTC

    The RCS team has identified the issue affecting this. We are continuously following up with the provider for resolution and further updates.

  • InvestigatingUTC

    RCS templates created before 7 April 2026 may be affected due to a recent revamp deployment on the RBM provider side for the RCS channel. We are actively working with the provider to resolve the issue.

For any issues or feedback, reach out to us at support@engati.ai.