engati - Voice Call Service Update – Incident details

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Voice Call Service Update

ResolvedPartial outage40 hours 39 minutes

Affected

WhatsApp Services

Partial outage from 12:24 PM to 2:04 PM, Operational from 2:04 PM to 5:04 AM

WhatsApp Calling API

Partial outage from 12:24 PM to 2:04 PM, Operational from 2:04 PM to 5:04 AM

  • ResolvedUTC
    This incident has been resolved.
  • InvestigatingUTC

    Voice calling is currently not working due to ongoing maintenance on Dialog 360’s end.

    Our team is actively checking with their support team and monitoring the situation closely. We’ll keep you updated as soon as we have more information.

    Thank you for your patience and understanding.

For any issues or feedback, reach out to us at support@engati.ai.