engati - Issue with broadcast being stuck in Pending on WhatsApp state. – Incident details

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Issue with broadcast being stuck in Pending on WhatsApp state.

ResolvedDegraded performance22 hours 46 minutes

Affected

WhatsApp Services

Degraded performance from 1:30 PM to 7:52 PM, Operational from 7:52 PM to 12:16 PM

WhatsApp Cloud API

Degraded performance from 1:30 PM to 7:52 PM, Operational from 7:52 PM to 12:16 PM

  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    We have deployed a fix to address the issue and are actively monitoring the system to verify the behaviour.

  • InvestigatingUTC

    We are continuing to investigate the ongoing issue with WhatsApp messaging and are actively working towards a resolution.

    We will share further updates as soon as more information becomes available.

  • MonitoringUTC

    We are actively monitoring the broadcasts and the analytics are being updated.

  • InvestigatingUTC

    We are actively investigating the issue on our end and shall update as soon as we have more information.

For any issues or feedback, reach out to us at support@engati.ai.