engati - RCS Channel Template Issue – Incident details

RCS Services experiencing partial outage

RCS Channel Template Issue

Investigating
Partial outage
Started 2 days ago

Affected

RCS Services

Partial outage from 5:13 AM to 12:00 AM

Updates
  • Investigating
    Investigating

    RCS templates created before 7 April 2026 may be affected due to a recent revamp deployment on the RBM provider side for the RCS channel. We are actively working with the provider to resolve the issue.