Notice history

Engati: Scheduled Maintenance

Completed
May 09, 2026 at 4:30 AM
Completed
May 09, 2026 at 4:30 AM
Maintenance has completed successfully
In progress
May 08, 2026 at 11:30 PM
In progress
May 08, 2026 at 11:30 PM
Maintenance is now in progress
Planned
May 08, 2026 at 11:30 PM
Planned
May 08, 2026 at 11:30 PM
To improve platform reliability and performance, we will be conducting scheduled maintenance during the window below:

Time: 8th May 2026, 11:30 PM – 9th May 2026, 4:30 AM UTC (5:00 AM - 10:00 AM IST, 9th May)
Impact during the maintenance window
During this time, the Engati web portal and all bots/assistants will be unavailable for agents, customers, and end users.
What you can expect
- Web Portal: A maintenance page will be displayed when users attempt to access or sign in to the application
- Mobile App: The Engati app will not be accessible for support agents during sign-in
- Website Widget (Website Agent): The widget will not be visible to website visitors
- Other Channels (Agents/Assistants): Bots will not respond, and messages sent by end users during this window will not be stored
We apologize for the temporary inconvenience and appreciate your patience.
For any questions, please contact support@engati.ai.

Investigating
May 07, 2026 at 5:13 AM
Investigating
May 07, 2026 at 5:13 AM
RCS templates created before 7 April 2026 may be affected due to a recent revamp deployment on the RBM provider side for the RCS channel. We are actively working with the provider to resolve the issue.

Resolved
April 10, 2026 at 2:44 PM
Resolved
April 10, 2026 at 2:44 PM
This incident has been resolved.
Investigating
April 10, 2026 at 9:21 AM
Investigating
April 10, 2026 at 9:21 AM
Meta has reported an issue causing significant disruptions impacting Embedded Signup.
Their engineering teams have identified the root cause and are currently deploying a fix. We will share another update as soon as more information becomes available.
In the meantime, please refer to the Meta Status Page and subscribe for real-time updates.

Resolved
April 08, 2026 at 12:49 PM
Resolved
April 08, 2026 at 12:49 PM
This incident has been resolved.
Identified
April 08, 2026 at 10:13 AM
Identified
April 08, 2026 at 10:13 AM
We are continuing to work on a fix for this incident.
Investigating
April 08, 2026 at 10:13 AM
Investigating
April 08, 2026 at 10:13 AM
We’re currently facing a problem with sending broadcast messages via the RCS channel, caused by an issue with the VI APIs we rely on. Our team is working to resolve this as quickly as possible. Thank you for your patience.

Resolved
March 23, 2026 at 8:55 PM
Resolved
March 23, 2026 at 8:55 PM
This incident has been resolved.
Monitoring
March 23, 2026 at 8:54 PM
Monitoring
March 23, 2026 at 8:54 PM
We implemented a fix and are currently monitoring the result.
Identified
March 23, 2026 at 7:44 PM
Identified
March 23, 2026 at 7:44 PM
We are continuing to work on a fix for this incident.

engati - Notice history