Notice history

Resolved
October 01, 2024 at 10:38 AM
Resolved
October 01, 2024 at 10:38 AM
Meta has applied an exception to the 360Dialog app. (The exception was incorrectly applied on Fri 27/09/24 but the issue was fixed by Meta's engineering team). We do not expect the issue to re-occur. Please follow https://status.360dialog.com/ for the RCA.
Update
September 26, 2024 at 11:46 AM
Update
September 26, 2024 at 11:46 AM
360Dialog Engineering team is still working on a fix to make the below actions available: Cloud API profile photo upload Template message creation with header_handle and/or header_url To know more follow https://status.360dialog.com/
Update
September 26, 2024 at 10:15 AM
Update
September 26, 2024 at 10:15 AM
360Dialog is continuing to work on the below as these actions are still affected: • Cloud API profile photo upload • Template message creation with header_handle and/or header_url To know more follow https://status.360dialog.com/
Update
September 25, 2024 at 5:29 PM
Update
September 25, 2024 at 5:29 PM
The majority of functionality has been restored to normal. However, the below actions are still affected and we are working to restore full functionality • Cloud API profile photo upload • Template message creation with header_handle and/or header_url To know more follow https://status.360dialog.com/
Investigating
September 25, 2024 at 3:30 PM
Investigating
September 25, 2024 at 3:30 PM
360dialog communication channel with META have reached the limit of incorrect requests. In this case 360dialog Hub or their API will produce errors for the following actions: - editing or submitting templates - migrations - onboarding - flows - hosting type change You can use Meta Business Manager as a workaround for creating and submitting templates. Messaging functionality is performing normally. To know more follow https://status.360dialog.com/

All systems operational

Sep 2024

Aug 2024

Jul 2024

engati - Notice history

Notice history

Sep 2024

Aug 2024

Jul 2024