engati Status - Incident history https://engatiai.instatus.com engati Sat, 9 May 2026 01:30:00 +0000 Engati: Scheduled Maintenance Type: Maintenance Affected Components: Admin Portal (agents.engati.ai), Bots (All channels) May 9, 01:30:00 GMT+0 - Identified - To improve platform reliability and performance, we will be conducting **scheduled maintenance** during the window below: **Date:** 9th May, 2026 **Time:** 7 AM – 10 AM (IST) and 1.30 AM – 4.30 AM UTC ### Impact during the maintenance window During this time, the **Engati web portal and all bots/assistants will be unavailable** for agents, customers, and end users. ### What you can expect * **Web Portal:** A maintenance page will be displayed when users attempt to access or sign in to the application * **Mobile App:** The Engati app will not be accessible for support agents during sign-in * **Website Widget (Website Agent):** The widget will not be visible to website visitors * **Other Channels (Agents/Assistants):** Bots will not respond, and messages sent by end users during this window will not be stored We apologize for the temporary inconvenience and appreciate your patience. For any questions, please contact [**support@engati.ai**](mailto:support@engati.ai). Type: Maintenance

Affected Components: ,

<p><small>May <var data-var='date'> 9</var>, <var data-var='time'>01:30:00</var> GMT+0</small><br><strong>Identified</strong> - To improve platform reliability and performance, we will be conducting **scheduled maintenance** during the window below: **Date:** 9th May, 2026 **Time:** 7 AM – 10 AM (IST) and 1.30 AM – 4.30 AM UTC ### Impact during the maintenance window During this time, the **Engati web portal and all bots/assistants will be unavailable** for agents, customers, and end users. ### What you can expect * **Web Portal:** A maintenance page will be displayed when users attempt to access or sign in to the application * **Mobile App:** The Engati app will not be accessible for support agents during sign-in * **Website Widget (Website Agent):** The widget will not be visible to website visitors * **Other Channels (Agents/Assistants):** Bots will not respond, and messages sent by end users during this window will not be stored We apologize for the temporary inconvenience and appreciate your patience. For any questions, please contact [**support@engati.ai**](mailto:support@engati.ai)..</p> ]]> Sat, 9 May 2026 01:30:00 +0000 https://engatiai.instatus.com/maintenance/cmnznme0y02gvp74ejqie2sts https://engatiai.instatus.com/maintenance/cmnznme0y02gvp74ejqie2sts Embedded Signup issue Type: Incident Duration: 5 hours and 23 minutes Affected Components: META infrastructure Apr 10, 09:21:42 GMT+0 - Investigating - Meta has reported an issue causing significant disruptions impacting Embedded Signup. Their engineering teams have identified the root cause and are currently deploying a fix. We will share another update as soon as more information becomes available. In the meantime, please refer to the [Meta Status Page](https://metastatus.com/whatsapp-business-api) and subscribe for real-time updates. Apr 10, 14:44:52 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 5 hours and 23 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 10</var>, <var data-var='time'>09:21:42</var> GMT+0</small><br><strong>Investigating</strong> - Meta has reported an issue causing significant disruptions impacting Embedded Signup. Their engineering teams have identified the root cause and are currently deploying a fix. We will share another update as soon as more information becomes available. In the meantime, please refer to the [Meta Status Page](https://metastatus.com/whatsapp-business-api) and subscribe for real-time updates..</p> <p><small>Apr <var data-var='date'> 10</var>, <var data-var='time'>14:44:52</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 10 Apr 2026 09:21:42 +0000 https://engatiai.instatus.com/incident/cmnsp5hdt011hwdiiavtzhnu4 https://engatiai.instatus.com/incident/cmnsp5hdt011hwdiiavtzhnu4 Issue Affecting RCS Broadcast Messages Type: Incident Duration: 2 hours and 36 minutes Affected Components: RCS Services Apr 8, 10:13:53 GMT+0 - Identified - We are continuing to work on a fix for this incident. Apr 8, 12:49:27 GMT+0 - Resolved - This incident has been resolved. Apr 8, 10:13:39 GMT+0 - Investigating - We’re currently facing a problem with sending broadcast messages via the RCS channel, caused by an issue with the VI APIs we rely on. Our team is working to resolve this as quickly as possible. Thank you for your patience. Type: Incident

Duration: 2 hours and 36 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>10:13:53</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>12:49:27</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>10:13:39</var> GMT+0</small><br><strong>Investigating</strong> - We’re currently facing a problem with sending broadcast messages via the RCS channel, caused by an issue with the VI APIs we rely on. Our team is working to resolve this as quickly as possible. Thank you for your patience..</p> ]]> Wed, 8 Apr 2026 10:13:39 +0000 https://engatiai.instatus.com/incident/cmnpw4kxe0q30hz61f3fvu7ca https://engatiai.instatus.com/incident/cmnpw4kxe0q30hz61f3fvu7ca Portal login issue Type: Incident Duration: 1 hour and 12 minutes Affected Components: Admin Portal (agents.engati.ai) Mar 23, 19:44:13 GMT+0 - Identified - We are continuing to work on a fix for this incident. Mar 23, 20:54:10 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 23, 20:55:49 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 12 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 23</var>, <var data-var='time'>19:44:13</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Mar <var data-var='date'> 23</var>, <var data-var='time'>20:54:10</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Mar <var data-var='date'> 23</var>, <var data-var='time'>20:55:49</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 23 Mar 2026 19:44:13 +0000 https://engatiai.instatus.com/incident/cmn3lgpm301akc5v24uhsjo5m https://engatiai.instatus.com/incident/cmn3lgpm301akc5v24uhsjo5m Email Delivery Issue Type: Incident Feb 11, 08:43:00 GMT+0 - Investigating - We are currently experiencing issues with email services. This is due to a problem with our email integration partner, SendGrid. Our team is actively working with the partner to resolve the issue as quickly as possible. We will share updates as soon as more information becomes available. Feb 11, 18:44:07 GMT+0 - Resolved - The incident has been resolved Type: Incident

<p><small>Feb <var data-var='date'> 11</var>, <var data-var='time'>08:43:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing issues with email services. This is due to a problem with our email integration partner, SendGrid. Our team is actively working with the partner to resolve the issue as quickly as possible. We will share updates as soon as more information becomes available..</p> <p><small>Feb <var data-var='date'> 11</var>, <var data-var='time'>18:44:07</var> GMT+0</small><br><strong>Resolved</strong> - The incident has been resolved.</p> ]]> Wed, 11 Feb 2026 08:43:00 +0000 https://engatiai.instatus.com/incident/cmmud5bjv00ay4oqv0hhjb1yd https://engatiai.instatus.com/incident/cmmud5bjv00ay4oqv0hhjb1yd Issues with contact list upload Type: Incident Feb 4, 08:00:00 GMT+0 - Investigating - We are currently experiencing an issue affecting contact list uploads. Our team is investigating and working to resolve the issue as quickly as possible. We’ll share updates here as we have more information. Feb 4, 09:21:56 GMT+0 - Resolved - The incident has been resolved Type: Incident

<p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing an issue affecting contact list uploads. Our team is investigating and working to resolve the issue as quickly as possible. We’ll share updates here as we have more information..</p> <p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>09:21:56</var> GMT+0</small><br><strong>Resolved</strong> - The incident has been resolved.</p> ]]> Wed, 4 Feb 2026 08:00:00 +0000 https://engatiai.instatus.com/incident/cmmud5bjv00av4oqvdiqqfz4x https://engatiai.instatus.com/incident/cmmud5bjv00av4oqvdiqqfz4x Some disruptions to WhatsApp API Messaging Service Type: Incident Jan 20, 12:44:00 GMT+0 - Investigating - We are currently checking with our business service provider, dialog 360. They are actively investigating the matter, we will get back with updates Jan 20, 13:24:50 GMT+0 - Resolved - The incident has been resolved Type: Incident

<p><small>Jan <var data-var='date'> 20</var>, <var data-var='time'>12:44:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently checking with our business service provider, dialog 360. They are actively investigating the matter, we will get back with updates.</p> <p><small>Jan <var data-var='date'> 20</var>, <var data-var='time'>13:24:50</var> GMT+0</small><br><strong>Resolved</strong> - The incident has been resolved.</p> ]]> Tue, 20 Jan 2026 12:44:00 +0000 https://engatiai.instatus.com/incident/cmmud5bjv00as4oqvbknac11g https://engatiai.instatus.com/incident/cmmud5bjv00as4oqvbknac11g Chat Visibility Issue Type: Incident Jan 8, 14:30:00 GMT+0 - Investigating - We are aware of an issue where chats are not currently visible. Our technical team is reviewing the situation and taking steps to resolve it. Further updates will be provided shortly. Jan 9, 05:29:48 GMT+0 - Resolved - The incident has been resolved Type: Incident

<p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>14:30:00</var> GMT+0</small><br><strong>Investigating</strong> - We are aware of an issue where chats are not currently visible. Our technical team is reviewing the situation and taking steps to resolve it. Further updates will be provided shortly..</p> <p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>05:29:48</var> GMT+0</small><br><strong>Resolved</strong> - The incident has been resolved.</p> ]]> Thu, 8 Jan 2026 14:30:00 +0000 https://engatiai.instatus.com/incident/cmmud5bjv00ap4oqv73avgoq6 https://engatiai.instatus.com/incident/cmmud5bjv00ap4oqv73avgoq6 Broadcast Analytics Service Outage Type: Incident Nov 21, 05:46:00 GMT+0 - Investigating - We're currently experiencing an outage affecting the Broadcast Analytics service. Our technical team is actively investigating the issue. We'll share updates as soon as more information becomes available. Thank you for your patience. Nov 21, 06:20:43 GMT+0 - Resolved - The incident has been resolved Type: Incident

<p><small>Nov <var data-var='date'> 21</var>, <var data-var='time'>05:46:00</var> GMT+0</small><br><strong>Investigating</strong> - We're currently experiencing an outage affecting the Broadcast Analytics service. Our technical team is actively investigating the issue. We'll share updates as soon as more information becomes available. Thank you for your patience..</p> <p><small>Nov <var data-var='date'> 21</var>, <var data-var='time'>06:20:43</var> GMT+0</small><br><strong>Resolved</strong> - The incident has been resolved.</p> ]]> Fri, 21 Nov 2025 05:46:00 +0000 https://engatiai.instatus.com/incident/cmmud5bjv00am4oqv6ntqfhbk https://engatiai.instatus.com/incident/cmmud5bjv00am4oqv6ntqfhbk Service Downtime due to file service provider: Cloudflare Type: Incident Nov 18, 12:38:00 GMT+0 - Investigating - We are currently experiencing issues with the file upload feature, AI agents (voice/text) due to a partial outage with our file upload provider, Cloudflare. If you are affected by this, please reach out to us at support@engati.com for assistance. Nov 19, 05:17:38 GMT+0 - Resolved - The incident has been resolved Type: Incident

<p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>12:38:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing issues with the file upload feature, AI agents (voice/text) due to a partial outage with our file upload provider, Cloudflare. If you are affected by this, please reach out to us at support@engati.com for assistance..</p> <p><small>Nov <var data-var='date'> 19</var>, <var data-var='time'>05:17:38</var> GMT+0</small><br><strong>Resolved</strong> - The incident has been resolved.</p> ]]> Tue, 18 Nov 2025 12:38:00 +0000 https://engatiai.instatus.com/incident/cmmud5bjv00aj4oqvf3grgwcs https://engatiai.instatus.com/incident/cmmud5bjv00aj4oqvf3grgwcs Portal downtime Type: Incident Sep 17, 04:17:00 GMT+0 - Investigating - The portal and bot functionalities were temporarily impacted due to downtime at our cloud service provider (AWS). The issue has now been resolved, and all services are running normally. Type: Incident

<p><small>Sep <var data-var='date'> 17</var>, <var data-var='time'>04:17:00</var> GMT+0</small><br><strong>Investigating</strong> - The portal and bot functionalities were temporarily impacted due to downtime at our cloud service provider (AWS). The issue has now been resolved, and all services are running normally..</p> ]]> Wed, 17 Sep 2025 04:17:00 +0000 https://engatiai.instatus.com/incident/cmmud5bjv00ah4oqv0z6l9orq https://engatiai.instatus.com/incident/cmmud5bjv00ah4oqv0z6l9orq Messages tab loading Type: Incident Sep 16, 12:40:00 GMT+0 - Investigating - We noticed that the messages tab was temporarily not loading user chat history. This was due to our weekly deployment. The issue has now been resolved, and you should be able to access the chat history without any further disruptions. Type: Incident

<p><small>Sep <var data-var='date'> 16</var>, <var data-var='time'>12:40:00</var> GMT+0</small><br><strong>Investigating</strong> - We noticed that the messages tab was temporarily not loading user chat history. This was due to our weekly deployment. The issue has now been resolved, and you should be able to access the chat history without any further disruptions..</p> ]]> Tue, 16 Sep 2025 12:40:00 +0000 https://engatiai.instatus.com/incident/cmmud5bjv00af4oqv7lufdtqe https://engatiai.instatus.com/incident/cmmud5bjv00af4oqv7lufdtqe Downtime on website bots Type: Incident Sep 9, 13:30:00 GMT+0 - Investigating - The website bots were not functioning. We have implemented a fix to address the issue and it is resolved now. Type: Incident

<p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>13:30:00</var> GMT+0</small><br><strong>Investigating</strong> - The website bots were not functioning. We have implemented a fix to address the issue and it is resolved now..</p> ]]> Tue, 9 Sep 2025 13:30:00 +0000 https://engatiai.instatus.com/incident/cmmud5bjv00ad4oqv2dbg2sja https://engatiai.instatus.com/incident/cmmud5bjv00ad4oqv2dbg2sja Experiencing delay in Broadcast Type: Incident Jul 16, 05:30:00 GMT+0 - Investigating - We are experiencing some issue where the broadcast triggered from the portal are getting delivered after some delay. The team is actively checking this and we will update on the status. Type: Incident

<p><small>Jul <var data-var='date'> 16</var>, <var data-var='time'>05:30:00</var> GMT+0</small><br><strong>Investigating</strong> - We are experiencing some issue where the broadcast triggered from the portal are getting delivered after some delay. The team is actively checking this and we will update on the status..</p> ]]> Wed, 16 Jul 2025 05:30:00 +0000 https://engatiai.instatus.com/incident/cmmud5bjv00ab4oqva49369nc https://engatiai.instatus.com/incident/cmmud5bjv00ab4oqva49369nc Open AI incident Type: Incident Jun 10, 10:10:00 GMT+0 - Investigating - Open AI has reported partial degradation on the performance of their APIs. Status page: https://status.openai.com/ Jun 12, 05:10:35 GMT+0 - Resolved - The incident has been resolved Type: Incident

<p><small>Jun <var data-var='date'> 10</var>, <var data-var='time'>10:10:00</var> GMT+0</small><br><strong>Investigating</strong> - Open AI has reported partial degradation on the performance of their APIs. Status page: https://status.openai.com/.</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>05:10:35</var> GMT+0</small><br><strong>Resolved</strong> - The incident has been resolved.</p> ]]> Tue, 10 Jun 2025 10:10:00 +0000 https://engatiai.instatus.com/incident/cmmud5bjv00a84oqv4jvz46en https://engatiai.instatus.com/incident/cmmud5bjv00a84oqv4jvz46en Meta incident: Message delivery of carousel templates Type: Incident May 28, 09:42:00 GMT+0 - Investigating - We are aware of an issue that impacts the sending of carousel templates. The error message is: "Carousel template messages require interactive template to be enabled." We are monitoring the situation closely and awaiting Meta's response. Meta status page: https://metastatus.com/whatsapp-business-api May 28, 12:52:18 GMT+0 - Resolved - META has confirmed that the issue has been resolved, as updated on their status page: https://metastatus.com/whatsapp-business-api. May 28, 12:50:03 GMT+0 - Investigating - The Meta Engineering team has identified the root cause of the issue and is diligently working towards a solution. We will provide another update as soon as additional information is available from Meta. Type: Incident

<p><small>May <var data-var='date'> 28</var>, <var data-var='time'>09:42:00</var> GMT+0</small><br><strong>Investigating</strong> - We are aware of an issue that impacts the sending of carousel templates. The error message is: "Carousel template messages require interactive template to be enabled." We are monitoring the situation closely and awaiting Meta's response. Meta status page: https://metastatus.com/whatsapp-business-api.</p> <p><small>May <var data-var='date'> 28</var>, <var data-var='time'>12:52:18</var> GMT+0</small><br><strong>Resolved</strong> - META has confirmed that the issue has been resolved, as updated on their status page: https://metastatus.com/whatsapp-business-api..</p> <p><small>May <var data-var='date'> 28</var>, <var data-var='time'>12:50:03</var> GMT+0</small><br><strong>Investigating</strong> - The Meta Engineering team has identified the root cause of the issue and is diligently working towards a solution. We will provide another update as soon as additional information is available from Meta..</p> ]]> Wed, 28 May 2025 09:42:00 +0000 https://engatiai.instatus.com/incident/cmmud5bju00a44oqvhiq43qu3 https://engatiai.instatus.com/incident/cmmud5bju00a44oqvhiq43qu3 Template creation issue Type: Incident Mar 26, 09:28:00 GMT+0 - Investigating - We are aware of an issue that is impacting the creation of message templates. Dialog 360 is currently investigating it. We'll update again as soon as we have more information. Mar 26, 11:54:53 GMT+0 - Resolved - The incident has been resolved Type: Incident

<p><small>Mar <var data-var='date'> 26</var>, <var data-var='time'>09:28:00</var> GMT+0</small><br><strong>Investigating</strong> - We are aware of an issue that is impacting the creation of message templates. Dialog 360 is currently investigating it. We'll update again as soon as we have more information..</p> <p><small>Mar <var data-var='date'> 26</var>, <var data-var='time'>11:54:53</var> GMT+0</small><br><strong>Resolved</strong> - The incident has been resolved.</p> ]]> Wed, 26 Mar 2025 09:28:00 +0000 https://engatiai.instatus.com/incident/cmmud5bju00a14oqv4q6q9zvf https://engatiai.instatus.com/incident/cmmud5bju00a14oqv4q6q9zvf Slight or intermittent disruption - Incoming messages issue Type: Incident Mar 12, 06:46:00 GMT+0 - Investigating - META is currently experiencing some disruptions that impact receiving incoming messages on WhatsApp Cloud API. This issue started on March 5th at 8 AM GMT, and their engineering teams are investigating it. We will provide an update if additional information is available. Meta status page: https://metastatus.com/whatsapp-business-api Mar 13, 04:37:49 GMT+0 - Resolved - The incident has been resolved Type: Incident

<p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>06:46:00</var> GMT+0</small><br><strong>Investigating</strong> - META is currently experiencing some disruptions that impact receiving incoming messages on WhatsApp Cloud API. This issue started on March 5th at 8 AM GMT, and their engineering teams are investigating it. We will provide an update if additional information is available. Meta status page: https://metastatus.com/whatsapp-business-api.</p> <p><small>Mar <var data-var='date'> 13</var>, <var data-var='time'>04:37:49</var> GMT+0</small><br><strong>Resolved</strong> - The incident has been resolved.</p> ]]> Wed, 12 Mar 2025 06:46:00 +0000 https://engatiai.instatus.com/incident/cmmud5bju009y4oqv6aglfcni https://engatiai.instatus.com/incident/cmmud5bju009y4oqv6aglfcni File Upload Service Downtime Type: Incident Feb 6, 09:22:00 GMT+0 - Investigating - We are currently experiencing issues with the file upload feature due to a partial outage with our file upload provider, Cloudflare. If you are affected by this, please reach out to us at support@engati.com for assistance. Feb 6, 10:47:10 GMT+0 - Resolved - The incident has been resolved Type: Incident

<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>09:22:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing issues with the file upload feature due to a partial outage with our file upload provider, Cloudflare. If you are affected by this, please reach out to us at support@engati.com for assistance..</p> <p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>10:47:10</var> GMT+0</small><br><strong>Resolved</strong> - The incident has been resolved.</p> ]]> Thu, 6 Feb 2025 09:22:00 +0000 https://engatiai.instatus.com/incident/cmmud5bju009v4oqv35loasud https://engatiai.instatus.com/incident/cmmud5bju009v4oqv35loasud [Investigating]​ 360dialog - Some disruptions to Cloud API messaging Type: Incident Feb 5, 05:05:00 GMT+0 - Investigating - We are aware of an issue affecting Cloud API numbers, specifically impacting the messaging service for incoming messages. Dialog 360's engineering team is actively investigating the root cause. We will share an update as soon as more information becomes available. Feb 5, 10:56:08 GMT+0 - Resolved - We would like to inform that the outage has now been addressed for the most part, and the API numbers have resumed functioning. We also want to provide you with a clear understanding of what happened and how 360Dialog is handling the situation. What Happened: Around 12:00 AM GMT, Meta switched from per-number webhooks to per-WABA webhooks without prior notice. 360Dialog identified the issue, alerted Meta, and began working to minimize the impact. Meta is still finalizing a permanent fix. For more details, you can refer to Meta’s official status page: Meta Status - WhatsApp Business API. Feb 5, 08:43:41 GMT+0 - Investigating - Dialog 360 has identified the cause of message delays affecting Cloud API numbers as a Meta issue and we’re awaiting their response. Meta have acknowledged this issue on their status page "Our engineering teams have identified the root cause of the medium disruptions impacting webhooks on WhatsApp Cloud API. We are currently deploying the fix and the expected deployment time is in 8 hours. We will provide another update within 4 hours or sooner if additional information is available." They will try and do a fix from their end in the next 1-2 hrs while Meta figures out a long-term fix. Type: Incident

<p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>05:05:00</var> GMT+0</small><br><strong>Investigating</strong> - We are aware of an issue affecting Cloud API numbers, specifically impacting the messaging service for incoming messages. Dialog 360's engineering team is actively investigating the root cause. We will share an update as soon as more information becomes available..</p> <p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>10:56:08</var> GMT+0</small><br><strong>Resolved</strong> - We would like to inform that the outage has now been addressed for the most part, and the API numbers have resumed functioning. We also want to provide you with a clear understanding of what happened and how 360Dialog is handling the situation. What Happened: Around 12:00 AM GMT, Meta switched from per-number webhooks to per-WABA webhooks without prior notice. 360Dialog identified the issue, alerted Meta, and began working to minimize the impact. Meta is still finalizing a permanent fix. For more details, you can refer to Meta’s official status page: Meta Status - WhatsApp Business API..</p> <p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>08:43:41</var> GMT+0</small><br><strong>Investigating</strong> - Dialog 360 has identified the cause of message delays affecting Cloud API numbers as a Meta issue and we’re awaiting their response. Meta have acknowledged this issue on their status page "Our engineering teams have identified the root cause of the medium disruptions impacting webhooks on WhatsApp Cloud API. We are currently deploying the fix and the expected deployment time is in 8 hours. We will provide another update within 4 hours or sooner if additional information is available." They will try and do a fix from their end in the next 1-2 hrs while Meta figures out a long-term fix..</p> ]]> Wed, 5 Feb 2025 05:05:00 +0000 https://engatiai.instatus.com/incident/cmmud5bju009r4oqv663bh76b https://engatiai.instatus.com/incident/cmmud5bju009r4oqv663bh76b Increased Error Rate for Error "13100: Something Went Wrong" Type: Incident Jan 22, 12:01:00 GMT+0 - Investigating - We are observing another increase in the error rate for the issue "13100: Something Went Wrong," which occurs when attempting to send messages. This issue can affect all accounts.\ Meta has acknowledged the problem and confirmed it as a temporary issue on their side. They suggest retrying to send messages that fail with this error after a short while. We will continue to monitor the situation and provide updates as they become available. Thank you for your understanding and patience. Jan 23, 07:21:38 GMT+0 - Resolved - Message delivery works normally. Currently the error rate for "131000" is very low. We will continue to monitor the situation and provide further updates. We're still waiting for an update from Meta. Type: Incident

<p><small>Jan <var data-var='date'> 22</var>, <var data-var='time'>12:01:00</var> GMT+0</small><br><strong>Investigating</strong> - We are observing another increase in the error rate for the issue "13100: Something Went Wrong," which occurs when attempting to send messages. This issue can affect all accounts.\ Meta has acknowledged the problem and confirmed it as a temporary issue on their side. They suggest retrying to send messages that fail with this error after a short while. We will continue to monitor the situation and provide updates as they become available. Thank you for your understanding and patience..</p> <p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>07:21:38</var> GMT+0</small><br><strong>Resolved</strong> - Message delivery works normally. Currently the error rate for "131000" is very low. We will continue to monitor the situation and provide further updates. We're still waiting for an update from Meta..</p> ]]> Wed, 22 Jan 2025 12:01:00 +0000 https://engatiai.instatus.com/incident/cmmud5bju009o4oqvfn30hy5s https://engatiai.instatus.com/incident/cmmud5bju009o4oqvfn30hy5s Facing some delay in bot responses Type: Incident Jan 11, 05:07:00 GMT+0 - Investigating - We are actively investigating the issue and will provide further updates here as they become available. Jan 11, 05:31:19 GMT+0 - Resolved - The incident has been resolved Type: Incident

<p><small>Jan <var data-var='date'> 11</var>, <var data-var='time'>05:07:00</var> GMT+0</small><br><strong>Investigating</strong> - We are actively investigating the issue and will provide further updates here as they become available..</p> <p><small>Jan <var data-var='date'> 11</var>, <var data-var='time'>05:31:19</var> GMT+0</small><br><strong>Resolved</strong> - The incident has been resolved.</p> ]]> Sat, 11 Jan 2025 05:07:00 +0000 https://engatiai.instatus.com/incident/cmmud5bju009l4oqv7vgteyhx https://engatiai.instatus.com/incident/cmmud5bju009l4oqv7vgteyhx Minor Outage on Bot deployment on Website channel bots. Type: Incident Dec 13, 08:00:00 GMT+0 - Investigating - We have identified a minor outage in the website deployment, which is causing the bot to appear in a distorted view. Our team is actively working on resolving this issue. We will continue to provide updates on the status of the fix. Thank you for your patience and understanding. Dec 13, 12:20:51 GMT+0 - Resolved - All identified issues have been resolved, and we are actively monitoring to ensure optimal performance. Type: Incident

<p><small>Dec <var data-var='date'> 13</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We have identified a minor outage in the website deployment, which is causing the bot to appear in a distorted view. Our team is actively working on resolving this issue. We will continue to provide updates on the status of the fix. Thank you for your patience and understanding..</p> <p><small>Dec <var data-var='date'> 13</var>, <var data-var='time'>12:20:51</var> GMT+0</small><br><strong>Resolved</strong> - All identified issues have been resolved, and we are actively monitoring to ensure optimal performance..</p> ]]> Fri, 13 Dec 2024 08:00:00 +0000 https://engatiai.instatus.com/incident/cmmud5bju009i4oqv58sn17ww https://engatiai.instatus.com/incident/cmmud5bju009i4oqv58sn17ww Message screen not loading for users Type: Incident Nov 13, 01:30:00 GMT+0 - Investigating - We are aware that message screens are not loading for users. The team is actively working on the same. Nov 13, 02:29:25 GMT+0 - Resolved - The issue is now resolved and all messages should show up correctly now. Type: Incident

<p><small>Nov <var data-var='date'> 13</var>, <var data-var='time'>01:30:00</var> GMT+0</small><br><strong>Investigating</strong> - We are aware that message screens are not loading for users. The team is actively working on the same..</p> <p><small>Nov <var data-var='date'> 13</var>, <var data-var='time'>02:29:25</var> GMT+0</small><br><strong>Resolved</strong> - The issue is now resolved and all messages should show up correctly now..</p> ]]> Wed, 13 Nov 2024 01:30:00 +0000 https://engatiai.instatus.com/incident/cmmud5bju009f4oqv931phmdn https://engatiai.instatus.com/incident/cmmud5bju009f4oqv931phmdn 360dialog - Meta incident - Interactive Messages on Cloud API Type: Incident Nov 11, 04:35:00 GMT+0 - Investigating - Meta is currently experiencing a disruption affecting the delivery of Interactive Messages with empty text in the header or footer to iOS devices on the WhatsApp Cloud API. Meta's engineering teams have identified the cause of the issue and are working on a fix. Further updates will be provided as more information becomes available. Nov 27, 12:10:39 GMT+0 - Resolved - The incident has been resolved Type: Incident

<p><small>Nov <var data-var='date'> 11</var>, <var data-var='time'>04:35:00</var> GMT+0</small><br><strong>Investigating</strong> - Meta is currently experiencing a disruption affecting the delivery of Interactive Messages with empty text in the header or footer to iOS devices on the WhatsApp Cloud API. Meta's engineering teams have identified the cause of the issue and are working on a fix. Further updates will be provided as more information becomes available..</p> <p><small>Nov <var data-var='date'> 27</var>, <var data-var='time'>12:10:39</var> GMT+0</small><br><strong>Resolved</strong> - The incident has been resolved.</p> ]]> Mon, 11 Nov 2024 04:35:00 +0000 https://engatiai.instatus.com/incident/cmmud5bju009c4oqvfynlfgbm https://engatiai.instatus.com/incident/cmmud5bju009c4oqvfynlfgbm Portal facing some downtime Type: Incident Oct 29, 10:42:00 GMT+0 - Investigating - We are aware of an incident where the bots are not loading on the platform. Our team is actively investigating the same. Kindly allow us a few minutes and we shall get back to you with an update. Apologies for the inconvenience caused. Oct 29, 10:45:25 GMT+0 - Resolved - The team has quickly resolved the issue and the bots should be loading fine now.. Apologies for the inconvenience caused. Type: Incident

<p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>10:42:00</var> GMT+0</small><br><strong>Investigating</strong> - We are aware of an incident where the bots are not loading on the platform. Our team is actively investigating the same. Kindly allow us a few minutes and we shall get back to you with an update. Apologies for the inconvenience caused..</p> <p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>10:45:25</var> GMT+0</small><br><strong>Resolved</strong> - The team has quickly resolved the issue and the bots should be loading fine now.. Apologies for the inconvenience caused..</p> ]]> Tue, 29 Oct 2024 10:42:00 +0000 https://engatiai.instatus.com/incident/cmmud5bju00994oqv9kzoa90n https://engatiai.instatus.com/incident/cmmud5bju00994oqv9kzoa90n