engati - Notice history

RCS Services experiencing partial outage

Admin Portal (agents.engati.ai) - Operational

100% - uptime
Mar 2022 ยท 100.0%Apr ยท 100.0%May ยท 100.0%

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Mar 2022
Apr 2022
May 2022

Bots (All channels) - Operational

100% - uptime
Mar 2022 ยท 100.0%Apr ยท 100.0%May ยท 100.0%

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Mar 2022
Apr 2022
May 2022

WhatsApp Services - Operational

100% - uptime
Mar 2022 ยท 100.0%Apr ยท 100.0%May ยท 100.0%

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Mar 2022
Apr 2022
May 2022

RCS Services - Partial outage

100% - uptime
Mar 2022 ยท 100.0%Apr ยท 100.0%May ยท 100.0%

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Mar 2022
Apr 2022
May 2022

META infrastructure - Operational

100% - uptime
Mar 2022 ยท 100.0%Apr ยท 100.0%May ยท 100.0%

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Mar 2022
Apr 2022
May 2022

Notice history

May 2022

No notices reported this month

Apr 2022

Disruption in Services
  • Resolved
    Resolved

    The incident has been resolved

  • Update
    Update

    We have deployed the fix. However, we will continue to monitor the service until there are no signs of regression. Thanks a ton for your patience.

  • Investigating
    Investigating

    We have received reports of slowness in bot responses, we are working on the resolution and the system will be operational soon, we will keep updating the progress.

Disruption in services
  • Update
    Update

    The incident has been resolved

  • Update
    Update

    We have deployed the fix. However, we will continue to monitor the service until there are no signs of regression. Thanks a ton for your patience.

  • Investigating
    Investigating

    We have received reports of slowness in bot responses, our Engineering team is working on the solution. We will keep you updated with the status.

Disruption in services
  • Resolved
    Resolved

    The incident has been resolved

  • Update
    Update

    We have deployed the fix. However, we will continue to monitor the service until there are no signs of regression. Thanks a ton for your patience.

  • Investigating
    Investigating

    We have received reports of slowness in bot responses, our Engineering team is working on the resolution, we will keep you updated with the progress.

Disruption in Services
  • Resolved
    Resolved

    The incident has been resolved

  • Update
    Update

    We have deployed the fix. However, we will continue to monitor the service until there are no signs of regression. Thanks a ton for your patience.

  • Investigating
    Investigating

    We have received reports of slowness in bot responses, our engineering team is actively working on the fix, we will keep you updated with the progress.

Mar 2022

Disruption of services
  • Resolved
    Resolved

    We have completed with our validation and monitoring phase, our services are back to normalcy.

  • Update
    Update

    We have deployed the fix. However, we will continue to monitor the service until there are no signs of regression. Thanks a ton for your patience.

  • Investigating
    Investigating

    We are aware of an issue happening with respect to message responses, our Engineering team is working on it's resolution, we will keep you updated with the status.

Slowness in message responses
  • Resolved
    Resolved

    The incident has been resolved

  • Update
    Update

    We have deployed the fix. However, we will continue to monitor the service until there are no signs of regression. Thanks a ton for your patience.

  • Update
    Update

    A subset of our users is still experiencing the issue when accessing our service. Our engineers are working on resolving the issues.

  • Update
    Update

    We have identified the cause of incident, we have applied fixes, and the system should be up soon, we will keep you updated with the status every 30 minutes.

  • Update
    Update

    We have identified the cause of incident, we have applied fixes, and the system should be up soon, we will keep you updated with the status every 30 minutes.

  • Update
    Update

    We have deployed the fix. However, we will continue to monitor the service until there are no signs of regression. Thanks a ton for your patience.

  • Update
    Update

    We have deployed the fix. However, we will continue to monitor the service until there are no signs of regression. Thanks a ton for your patience.

  • Update
    Update

    Our Engineering Team is investigating this on priority, and we will keep you posted on the progress.

  • Investigating
    Investigating

    We are observing slowness in message responses, we are working on resolving this issue and will keep you updated with the status.

Disruption in services
  • Resolved
    Resolved

    The incident has been resolved

  • Update
    Update

    We will continue to monitor the service until there are no signs of regression. Message responses are operational without a significant lag. Thanks a ton for your patience.

  • Investigating
    Investigating

    We are observing slowness in message responses for chatbots, we are actively monitoring the incident for resolution.

Mar 2022 to May 2022

Next

For any issues or feedback, reach out to us at support@engati.ai.