engati - Notice history

RCS Services experiencing partial outage

Admin Portal (agents.engati.ai) - Operational

100% - uptime
Dec 2021 ยท 100.0%Jan 2022 ยท 100.0%Feb ยท 100.0%

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Dec 2021
Jan 2022
Feb 2022

Bots (All channels) - Operational

100% - uptime
Dec 2021 ยท 100.0%Jan 2022 ยท 100.0%Feb ยท 100.0%

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Dec 2021
Jan 2022
Feb 2022

WhatsApp Services - Operational

100% - uptime
Dec 2021 ยท 100.0%Jan 2022 ยท 100.0%Feb ยท 100.0%

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Dec 2021
Jan 2022
Feb 2022

RCS Services - Partial outage

100% - uptime
Dec 2021 ยท 100.0%Jan 2022 ยท 100.0%Feb ยท 100.0%

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Dec 2021
Jan 2022
Feb 2022

META infrastructure - Operational

100% - uptime
Dec 2021 ยท 100.0%Jan 2022 ยท 100.0%Feb ยท 100.0%

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Dec 2021
Jan 2022
Feb 2022

Notice history

Feb 2022

Disruption in services
  • Resolved
    Resolved

    We have deployed the fix. However, we will continue to monitor the service until there are no signs of regression. Thanks a ton for your patience.

  • Investigating
    Investigating

    We are facing issues with respect to the platform, we are actively investigating and will keep you updated with the resolution.

Disruption in services.
  • Resolved
    Resolved

    The incident has been resolved

  • Investigating
    Investigating

    We are currently facing issues with one of our Whats App service partners, for more information please refer to https://status.360dialog.com/.

Disruption in Services
  • Resolved
    Resolved

    We have confirmed that the issue has been resolved, feel free to reach out to us incase of any issues.

  • Update
    Update

    For more information, please refer to Facebook's status page https://status.fb.com/graph-api

  • Investigating
    Investigating

    We are aware of an issue where the bots are not responding for users on Facebook and Instagram, Facebook support team is actively working on its resolution and we will keep you posted with the updates. For more information, please refer to Facebook's status page https://status.fb.com/graph-api

Disruption in services.
  • Resolved
    Resolved

    We have deployed the fix. However, we will continue to monitor the service until there are no signs of regression. Thanks a ton for your patience.

  • Investigating
    Investigating

    We are currently experiencing an outage with our Bot responses. Our engineering team is working on fixing the same. We will keep you all posted on the status until we resolve the issue

Disruption in services
  • Update
    Update

    We have deployed the fix. However, we will continue to monitor the service until there are no signs of regression. Thanks a ton for your patience. Incase of any questions feel free to reach out to us at support@engati.com.

  • Investigating
    Investigating

    We are currently experiencing an outage with our Bot responses. Our engineering team is working on fixing the same. We will keep you all posted on the status until we resolve the issue

Jan 2022

Disruption in services
  • Resolved
    Resolved

    The issue has been resolved and we are actively monitoring the status.

  • Investigating
    Investigating

    We are actively working on resolving an issue of related to bot messages and responses

Degraded performance for bots
  • Update
    Update

    We have identified a cause of the issue and have added resolution for it. We are actively monitoring the incident.

  • Investigating
    Investigating

    We are facing an issue related to deliverability of bot messages. We are actively working on a resolution for it.

Maintenance in progress
  • Resolved
    Resolved

    We have completed the task, and all services are operational. We are actively monitoring the system.

  • Investigating
    Investigating

    We are undergoing a maintenance related task, we are actively working on completing this soon.

Dec 2021

Degraded performance
  • Resolved
    Resolved

    The incident has been resolved

  • Update
    Update

    The issue has been resolved, and we are actively monitoring the system.

  • Investigating
    Investigating

    We are facing issues with the application platform, we are actively investigating the cause and applying the resolution.

Disruption in service
  • Resolved
    Resolved

    The incident has been resolved

  • Update
    Update

    Issue is resolved, chatbots are working and Engati portal is now accessible. Team is continuously monitoring the system.

  • Investigating
    Investigating

    Engati portal is not responding and issue with website bots. Team is trying to resolve the issue.

Disruption in services
  • Resolved
    Resolved

    The incident has been resolved

  • Investigating
    Investigating

    We are facing low performance issues for bot responses and application platform. We are actively monitoring for resolution.

Dec 2021 to Feb 2022

Next

For any issues or feedback, reach out to us at support@engati.ai.