engati - Notice history

All systems operational

Admin Portal (agents.engati.ai) - Operational

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Bots (All channels) - Operational

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META infrastructure - Operational

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Email Services - Operational

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Feb 2022
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Notice history

View current status

Apr 2022

Disruption in Services
ResolvedDegraded performance26 minutes
  • ResolvedUTC

    The incident has been resolved

  • UpdateUTC

    We have deployed the fix. However, we will continue to monitor the service until there are no signs of regression. Thanks a ton for your patience.

  • InvestigatingUTC

    We have received reports of slowness in bot responses, we are working on the resolution and the system will be operational soon, we will keep updating the progress.

Disruption in services
ResolvedDegraded performance1 hour 1 minute
  • UpdateUTC

    The incident has been resolved

  • UpdateUTC

    We have deployed the fix. However, we will continue to monitor the service until there are no signs of regression. Thanks a ton for your patience.

  • InvestigatingUTC

    We have received reports of slowness in bot responses, our Engineering team is working on the solution. We will keep you updated with the status.

Disruption in services
ResolvedDegraded performance6 hours 3 minutes
  • ResolvedUTC

    The incident has been resolved

  • UpdateUTC

    We have deployed the fix. However, we will continue to monitor the service until there are no signs of regression. Thanks a ton for your patience.

  • InvestigatingUTC

    We have received reports of slowness in bot responses, our Engineering team is working on the resolution, we will keep you updated with the progress.

Disruption in Services
ResolvedDegraded performance5 hours 32 minutes
  • ResolvedUTC

    The incident has been resolved

  • UpdateUTC

    We have deployed the fix. However, we will continue to monitor the service until there are no signs of regression. Thanks a ton for your patience.

  • InvestigatingUTC

    We have received reports of slowness in bot responses, our engineering team is actively working on the fix, we will keep you updated with the progress.

Mar 2022

Disruption of services
ResolvedDegraded performance2 hours 8 minutes
  • ResolvedUTC

    We have completed with our validation and monitoring phase, our services are back to normalcy.

  • UpdateUTC

    We have deployed the fix. However, we will continue to monitor the service until there are no signs of regression. Thanks a ton for your patience.

  • InvestigatingUTC

    We are aware of an issue happening with respect to message responses, our Engineering team is working on it's resolution, we will keep you updated with the status.

Slowness in message responses
ResolvedDegraded performance21 hours 17 minutes
  • ResolvedUTC

    The incident has been resolved

  • UpdateUTC

    We have deployed the fix. However, we will continue to monitor the service until there are no signs of regression. Thanks a ton for your patience.

  • UpdateUTC

    A subset of our users is still experiencing the issue when accessing our service. Our engineers are working on resolving the issues.

  • UpdateUTC

    We have identified the cause of incident, we have applied fixes, and the system should be up soon, we will keep you updated with the status every 30 minutes.

  • UpdateUTC

    We have identified the cause of incident, we have applied fixes, and the system should be up soon, we will keep you updated with the status every 30 minutes.

  • UpdateUTC

    We have deployed the fix. However, we will continue to monitor the service until there are no signs of regression. Thanks a ton for your patience.

  • UpdateUTC

    We have deployed the fix. However, we will continue to monitor the service until there are no signs of regression. Thanks a ton for your patience.

  • UpdateUTC

    Our Engineering Team is investigating this on priority, and we will keep you posted on the progress.

  • InvestigatingUTC

    We are observing slowness in message responses, we are working on resolving this issue and will keep you updated with the status.

Disruption in services
ResolvedDegraded performance47 minutes
  • ResolvedUTC

    The incident has been resolved

  • UpdateUTC

    We will continue to monitor the service until there are no signs of regression. Message responses are operational without a significant lag. Thanks a ton for your patience.

  • InvestigatingUTC

    We are observing slowness in message responses for chatbots, we are actively monitoring the incident for resolution.

Feb 2022

Disruption in services
Resolved2 minutes
  • ResolvedUTC

    We have deployed the fix. However, we will continue to monitor the service until there are no signs of regression. Thanks a ton for your patience.

  • InvestigatingUTC

    We are facing issues with respect to the platform, we are actively investigating and will keep you updated with the resolution.

Disruption in services.
Resolved139 hours 46 minutes
  • ResolvedUTC

    The incident has been resolved

  • InvestigatingUTC

    We are currently facing issues with one of our Whats App service partners, for more information please refer to https://status.360dialog.com/.

Disruption in Services
Resolved10 hours 19 minutes
  • ResolvedUTC

    We have confirmed that the issue has been resolved, feel free to reach out to us incase of any issues.

  • UpdateUTC

    For more information, please refer to Facebook's status page https://status.fb.com/graph-api

  • InvestigatingUTC

    We are aware of an issue where the bots are not responding for users on Facebook and Instagram, Facebook support team is actively working on its resolution and we will keep you posted with the updates. For more information, please refer to Facebook's status page https://status.fb.com/graph-api

Disruption in services.
ResolvedPartial outage12 minutes
  • ResolvedUTC

    We have deployed the fix. However, we will continue to monitor the service until there are no signs of regression. Thanks a ton for your patience.

  • InvestigatingUTC

    We are currently experiencing an outage with our Bot responses. Our engineering team is working on fixing the same. We will keep you all posted on the status until we resolve the issue

Disruption in services
Resolved18 minutes
  • UpdateUTC

    We have deployed the fix. However, we will continue to monitor the service until there are no signs of regression. Thanks a ton for your patience. Incase of any questions feel free to reach out to us at support@engati.com.

  • InvestigatingUTC

    We are currently experiencing an outage with our Bot responses. Our engineering team is working on fixing the same. We will keep you all posted on the status until we resolve the issue

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Feb 2022 to Apr 2022

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For any issues or feedback, reach out to us at support@engati.ai.